Shipping Policy
Effective Date: 19th March 2025
At Patched, we strive to provide clear and transparent shipping options for our customers. Below, you'll find details regarding our shipping policies, including costs, delivery times, and international shipping considerations.
1. Shipping Within the United Kingdom (UK)
-
Shipping Cost: We offer free standard shipping on all orders within the UK.
-
Delivery Time: Orders are typically delivered within 3-5 business days from the date of dispatch.
2. International Shipping
-
Shipping Cost: A flat fee of £5 applies to all international orders outside the UK.
-
Delivery Time: International deliveries generally arrive within 5-7 business days, depending on the destination country.
3. Customs Duties and Taxes
Please be aware that international orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping fees. It's advisable to check with your local customs office for any potential charges before placing an order.
4. Order Processing Time
Orders are processed within 1-2 business days. You will receive a notification once your order has been dispatched.
5. Shipping Restrictions
Currently, we do not ship to P.O. Box addresses or certain restricted international locations. Please ensure that the shipping address provided is valid and complete to prevent delivery issues.
6. Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email to monitor the status of your shipment.
7. Contact Us
If you have any questions or concerns regarding our shipping policy, please contact us at:
Return & Exchange Policy
Effective Date: 19th March 2025
At Patched, we are committed to ensuring your satisfaction with every purchase. Below is our Return and Exchange Policy, which outlines the procedures and conditions for returning or exchanging items purchased from our online store.
1. Returns for Standard Products
-
Eligibility: You may return standard store products within 30 days of receiving your order, provided the items are in their original condition, unused, and in the original packaging.
-
Process:
-
Initiate Return: Contact our customer service team at admin@patch-d.co.uk to request a return authorization. Please include your order number and the reason for the return.
-
Return Shipping: Once approved, you will receive a prepaid return shipping label via email. Affix this label to the package and send the items back to us.
-
Refund: Upon receipt and inspection of the returned items, we will process a refund to your original payment method within 7-10 business days.
-
-
Return Shipping Costs: We offer free return shipping for standard products.
2. Non-Refundable Custom-Made Products
-
Eligibility: Custom-made or personalized products are non-returnable and non-refundable, except in cases where the item is defective or not as described.
-
Exceptions: If you receive a custom-made product that is faulty, damaged, or does not match the specifications provided at the time of order, please contact us within 14 days of receipt. We will work with you to resolve the issue, which may include a replacement or refund.
3. Faulty or Damaged Items
-
Process:
-
Report Issue: Notify our customer service team at admin@patch-d.co.uk within 14 days of receiving the item. Provide your order number, a description of the issue, and photographic evidence if applicable.
-
Resolution: Depending on the situation, we will offer a replacement, repair, or refund. Return shipping costs for faulty items will be covered by us.
-
4. Exchanges
-
Standard Products: If you wish to exchange a standard product for a different size or color, please follow the return process and place a new order for the desired item.
-
Custom-Made Products: Exchanges are not available for custom-made items unless they are defective or not as described.
5. Contact Us
If you have any questions or need assistance with a return or exchange, please contact us: